Privacy Policy

Last updated: June 2, 2026

1to1 Home Appointments LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit 1to1homeappointments.com, use our services, or enter our sweepstakes promotions.

1. Information We Collect

1.1 Personal Information You Provide

We collect information you voluntarily provide when filling out our contact form, entering a sweepstakes, or submitting information through Meta (Facebook/Instagram) Lead Ads, including:

• First and last name
• Phone number
• Email address
• ZIP code
• Home ownership status
• Project timeline and preferences
• Any additional information you provide in communications with us

1.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information, including IP address, browser type, device information, and usage data through cookies and similar technologies.

1.3 Information Collected via Meta (Facebook/Instagram)

When you submit information through a Meta Lead Ad or Facebook Instant Form, Meta may pre-populate fields using information from your Facebook or Instagram profile (such as name, email, or phone number). By submitting a Meta Lead Ad form, you consent to the collection and use of that information as described in this policy. Meta's data practices are governed by Meta's Privacy Policy.

2. SMS / Text Message Privacy

2.2 Opt-Out (Unsubscribe)

You may opt out of receiving SMS messages at any time by:

• Replying STOP to any text message you receive from us
• Contacting us directly at (360) 637-5028 or concierge@1to1homeappointments.com
• Replying HELP for assistance with your message preferences

Upon receiving an opt-out request, we will process your request within a reasonable time, not to exceed 10 business days.

2.3 Message Frequency and Costs

Message frequency varies based on your engagement and the services you are inquiring about. Message and data rates may apply depending on your mobile carrier plan.

3. How We Use Your Information

We use the information we collect to:

• Evaluate and respond to your home improvement request
• Administer sweepstakes and contact winners
• Send you SMS messages you have separately consented to receive
• Schedule free in-home design consultations
• Respond to your inquiries and provide customer support
• Send marketing communications only with your separate marketing consent
• Improve our website and services
• Comply with legal obligations

4. Sweepstakes Data

When you enter a sweepstakes promoted by 1to1 Home Appointments, your entry information (name, phone, email, ZIP code, and any qualifying responses) is collected and used to:

• Record and verify your entry
• Contact you if you are selected as a winner
• Follow up with information about our home improvement services

Entering a sweepstakes allows us to contact you about your entry and prize. Recurring marketing or autodialed text messages are sent only if you separately opt in by checking the optional marketing SMS consent box — entering the sweepstakes alone does not opt you into marketing texts. See the Official Sweepstakes Rules for full details.

5. Information Sharing

We do not sell your personal information, and we do not share your personal information, mobile number, or SMS consent data with third parties or affiliates for marketing or promotional purposes.

• Service Providers: Vendors that help us operate our website, process forms, deliver communications, provide customer support, maintain security, and comply with legal obligations. These providers may use information only to perform services for us and may not use it for their own marketing.
• Legal Compliance: When required by law or to protect our rights

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. If you opt out of SMS messages, we retain a record of your opt-out request to ensure compliance.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate personal information
• Request deletion of your personal information
• Opt out of marketing communications
• Request a copy of your data in a portable format

To exercise these rights, contact us at concierge@1to1homeappointments.com or (360) 637-5028.

9. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete it, and the right to opt out of its sale. We do not sell personal information. Contact us to exercise these rights.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of changes by posting the updated policy on this page with a new "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: